Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Solution Warranty

  • Our tech help Department is on duty day–and–night to respond to all of your current help requests. Each ticket you send out to us shall be taken care of within up to one hour. If your case demands assistance from an administrator, we are going to send the ticket to the technician on shift and will inform you that the case is under control.

  • Top quality support service

  • Top–class Tech Help Service

  • We will offer you around the clock client assistance via a lightning fast ticketing solution incorporated into your Control Panel. You may e mail us at any time about any of the packages that come pre–configured on your virtual server, including the selected OS, the server admin panel and our in–house designed Site Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Site Control Panel that comes absolutely free with your VPS has an inbuilt articles base. There’s a bunch of in–depth how to articles and reviews and a collection of step by step video classes that demonstrate all the common site administration duties. You can easy–access them by hitting the Help or Video keys in the right part of each Control Panel section.