Technical Support Channels
A Sixty–Minute Response Time Guarantee
All your support requests will be replied to within maximum 1 hour after the support ticket or email has been submitted. If your case needs additional assistance from an administrator, we will forward the trouble ticket or the email to the person on duty, right away and will leave a comment to notify you that more time will be needed for finding the optimal solution. If you take advantage of our Administration Services package, any of the server management tasks included there will be carried out whenever you specify.
An Excellent Customer Service
If you need any help working with our Site Control Panel or with any of the apps that we’ve installed on the dedicated server for you, do not hesitate to contact the customer support staff at any time through the ticketing system. Besides, if you need assistance administering your dedicated server, you can make use of the Administration Services package, which includes Operating System updates every week, troubleshooting and installation procedures, server monitoring and restarting procedures, data backup hard disk storage space, etc.
An Intuitive Help Section
We have equipped the Site Control Panel with an exhaustive knowledgebase, which includes elaborate explanations of all its features and functionalities. Furthermore, we have made in–depth video tutorials that will further demonstrate to you how to perform a specific action or troubleshoot a typically experienced issue. The instructional articles and the tutorial videos are readily accessible from every Site Control Panel section via the Videos and Help buttons in the top right corner.