In the event that you have ever had a shared website hosting account before or you have dealt with any kind of online service, you're probably well aware from your personal experience that for some things it is better to consult with a live person on the telephone instead of exchange support tickets or emails. If you want to find out more about a service before you buy it or when something small-scale has to be made, for example, it is really far easier and quicker to get it done real-time. When you can speak with representatives over the phone, it's also very likely that you are dealing with an actual hosting provider, not a reseller. The level of support that you can get over the phone differs between different companies - from very general issues to professional technical support. Usually the majority of suppliers supply pre-sales assistance and 1st level telephone support, while more complicated technical matters are resolved through email or tickets.

Phone Support in Shared Website Hosting

Our shared website hosting packages include telephone support 14 hours per day even on public holidays, so that if you do not have an account yet, you can phone us and find out more about our services or whether we meet the system requirements for your websites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you are able to contact the number that is nearer to you. If you are a current customer, we can assist you promptly with all of the general and billing issues and with numerous technical issues in order to save you time and efforts - we are aware of the fact that in some cases it's easier to talk with a live person to get things done promptly. Of course, some situations cannot be resolved over the phone, so if this is the case you are able to use our ticketing system.

Phone Support in Semi-dedicated Hosting

Every time you want additional information regarding the Linux semi-dedicated hosting that we offer, you can call any of the three support phone lines that we have worldwide - in the United States of America, the UK and Australia. Thus, you'll be able to check ahead of time whether our solutions will be suitable for your web sites. If you are already our customer and you've got a semi-dedicated account, you can reach us over the phone for fourteen hours every day about any type of billing or common matters. For entirely technical matters you'll have to take advantage of our ticketing system so as to communicate with our technical support because someproblems simply require more time to be solved, still we will assist you on the phone with a number of minor tech issues as well, saving you the time and efforts.