One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting services include a 60-minute reply guarantee, so no matter what enquiry or complication you might have, we’ll always be there to assist you. In fact, it seldom takes more than half an hour to get an issue solved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our help desk support staff representatives will be at your disposal 24-7, even on weekends and national holidays, which means that you will receive swift assistance at all times. We know exactly how invaluable time can be, so by the time we respond to your email or ticket, we’ll have looked into the issue and, if we haven’t resolved it, we will provide you with more information about what you have to do on your end, when the circumstances demand it. With our support service, you can rest assured that there will be someone to assist you instantly, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer support team representatives will be at your service all the time and they will respond to any trouble ticket that you post via your web hosting Control Panel within no more than 1 hour. The response time is guaranteed regardless of whether you have a generic enquiry concerning your semi-dedicated server or you face a predicament and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to help you, as we are available 365 days a year to cope with any billing, technical or general issue. If you get in touch with us about anything that is within our power, we’ll sort it out before we answer, which implies that you won’t have to wait around for hours or even days while the problem perseveres. If there’s something that you have to do on your end, we’ll give you the required details – what workable solutions to try, what steps to take, etc.