A live chat is one of the channels of communication offered by some website hosting providers as a part of their support service. Depending on the service provider, the chat is used for billing, pre-sales and/or technical support. This method of contact is quicker than a support ticket and it'll make it less likely to misspell or misunderstand anything compared to a telephone call with a representative. In addition, when the problem that you experience requires some time to be examined and resolved, you are able to do something different meanwhile rather than just waiting, like you would have to do when you call. Also, you can use a live chat support service totally free provided that you have web accessibility even when your website hosting supplier is located in another country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Website Hosting

Together with the phone and ticket support, we offer live chat support too. You'll be able to contact us every single day, including weekends and holidays, and we will give you more details about the shared website hosting services that we offer in case you are not a customer yet, or about common and billing questions if you already have a user profile. Though for solely technical issues you need to open a ticket to our technical assistance team, as such issues will require extra time to be resolved, you may still get in touch with us through the live chat for some tech details. For instance, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot various issues, saving you a lot of time. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we supply with all of our Linux semi-dedicated hosting, you're able to get the answers for any questions you may have or have various troubles dealt with rapidly. Our chat service is accessible each and every day, which means that you're able to talk to a representative even on holidays and weekends. In case you're not sure which package is better for your sites or if our advanced cloud hosting platform covers some system requirements, you can come on the live chat before buying anything. In case you are a present customer, you're able to receive more information about billing issues, account settings along with a number of common tech problems you may encounter, for example if you can't install an email account in a client on your PC. Our live chat will save you a considerable amount of time no matter where you are or when you contact us.