Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from us, you’ll never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket while you are browsing your website files or editing different settings. The ticketing system is being strictly monitored 24/7/365 by our client support engineers and the ticket response time is no more than sixty minutes, but it rarely takes more than 20 minutes to obtain assistance. Unlike other web hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you need and ask for info with regards to any billing or technical issue. Also, you can see a variety of help articles, which will help you deal with the most commonly encountered challenges on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is integrated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting, so you will not need another support platform to touch base with our client care staff – you can do that on the spot as soon as you bump into an obstacle. Opening a new ticket takes a couple of mouse clicks and tracking down an older one is equally easy. Using our smart search option, you can swiftly track down any ticket that you’ve sent in the past. You can submit a ticket at any particular moment in time as our technical support engineers are at your disposal around the clock and answer in less than one hour, although it seldom takes this much to get support. With Hepsia, you’ll have everything in one single place and you can forget about having to sign in and out of two or more platforms to troubleshoot a simple problem.