24/7 Customer Support in Shared Website Hosting
We acknowledge the importance of receiving assistance without delay, that's why our shared website hosting services include 24/7 technical support as well as several options for communication. In case you don't have an account yet, you can phone us or take advantage of our live chat and talk to a live agent, to inquire about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up purchasing a service that you can't use effectively. In case you already have your website hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it needs more investigation. In contrast to the vast majority of suppliers out there today, we reply to all tickets within 1 hour, so you will not need to wait for an entire day. Our support services are accessible day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to get prompt support, especially when your website is not functioning effectively for whatever reason. Our Linux semi-dedicated hosting include 24/7 customer and technical support, therefore if something happens, you are able to use a number of methods to contact us - phone line with multiple local numbers internationally, live chat, emails and support tickets. The first two methods are for pre-sales, billing and general issues, so in case you do not have an account yet, for example, you'll be able to get extra details regarding our services, or we will assist you with less difficult technical matters. The other two options are for solely technical matters or anything that is more time-consuming considering that it's easier to track the dialogue between you and our technical support crew. The warranted max reply time for them is just an hour, the regular one - 15-20 minutes, so you will not have to wait for an entire day so as to get assistance as you may have to do with other service providers.
24/7 Customer Support in VPS
Each virtual private server plan that we provide features 24/7 customer and technical support, which means that if you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you're able to contact us at any moment, even weekends and holidays. For your convenience, we supply different ways of communication - telephone support with a couple of local numbers around the world, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters because it'll be much easier to monitor what is going on. The maximum warranted response time for all of the email messages and tickets is an hour, but it rarely takes that long to receive help. When you obtain the Managed Services upgrade that we offer, our administrators can also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Hosting
If you purchase a dedicated server through our company, you'll be able to contact us anytime using a number of channels and the max time that you will need to wait for an answer is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it is a weekend or a holiday and we can help you with anything related to the apps that are pre-installed on the server. To get in touch with us about a tech matter, you will be able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any kind of common questions or you would like to find out about our hosting solutions before you order, you may also employ our live chat or you could call one of the local numbers that we have in several countries worldwide. In case you'd like to receive support for third-party software that you cannot set up or operate efficiently, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you.